Privacy Policy

Introduction

Welcome to Surplus School. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (www.surplusschool.com) or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the practices described in this policy.

If you have questions about this Privacy Policy, please contact us at:

1. Information We Collect

We collect information in several ways:

Information You Provide Directly

When you interact with us, you may provide:

• Contact Information: Name, email address, phone number, mailing address
• Claim Information: Details about potential surplus funds claims, including property addresses, your relationship to the property, and related documentation
• Account Information: Username, password, and account preferences
• Payment Information: Credit card numbers, billing address, and payment details (processed through secure third-party payment processors)
• Communication Records: Emails, messages, and other communications with us
• Enrollment Information: Information provided when you enroll as a student

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, links clicked, referring website
• Location Information: General geographic location based on IP address

2. How We Use Your Information

We use your information for the following purposes:

Providing Our Services

• Processing your enrollment and providing educational materials
• Communicating with you about your account and our services
• Responding to your questions and requests
• Sending you educational content and updates

Processing Payments

• Processing tuition payments when you successfully recover funds
• Maintaining payment records for accounting purposes

Legal and Safety Purposes

• Complying with legal obligations
• Protecting our rights and the rights of others
• Preventing fraud and abuse

3. How We Share Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

Service Providers

We share information with companies that help us operate our business, including:

• Payment Processors: To process your payments securely
• Email Service Providers: To send you communications
• Website Hosting: To operate our website
• Analytics Providers: To understand website usage

These providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, such as:

• In response to a court order or subpoena
• To comply with government requests
• To protect our legal rights
• To investigate potential violations of our terms

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

You can control cookies through your browser settings. Most browsers allow you to see what cookies are stored, delete cookies, block cookies from specific sites, or block all cookies.

5. Data Security

We take reasonable measures to protect your information, including:

• Encryption: We use SSL/TLS encryption for data transmitted to and from our website
• Secure Storage: Personal information is stored on secure servers
• Access Controls: Only authorized personnel can access personal information
• Payment Security: Payment information is processed by PCI-compliant payment processors

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we have about you.
• Correction: You can request that we correct inaccurate information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Marketing: You can opt out of marketing communications at any time.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories of personal information we collect and how we use it.
• Right to Delete: You can request deletion of your personal information.
• Right to Opt-Out of Sale: We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any website you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will notify you by email or prominent notice on our website
• Your continued use of our services after changes constitutes acceptance of the updated policy

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

We will respond to your inquiry within 30 days.